Safelite

Craig Sibbach 2 months ago

My windshield was struck by a small rock coming up from the highway on June 4, 2026 on I-83 north of Baltimore, MD. This resulted in a large crack across the driver's side of the windshield. I called my insurance company that evening to report the incident and was directed to Safelite. Once I returned to North Carolina, I went to my first Safelite appointment on June 12, 2026 on Meridien Dr in Raleigh and the windshield was replaced and the ADAS (Advanced Driver Assistance System) was successfully recalibrated. Unfortunately, prior to leaving Safelite, I inspected the work and it was noted that the "new" windshield had a preexisting scratch on the passenger side. Safelite acknowledged the defect and scheduled me for a second appointment on a later date to have a second "new" windshield placed. On July 8, 2026, Safelite replaced the first scratched windshield with a second windshield. The second windshield had no scratch or noticeable defects. However, Safelite was unable to successfully recalibrate the ADAS safety features and told me I needed to come back for a third appointment. On July 23, 2026, I retuned to Safelite and they stated that the same piece of secondary mar

Jonathan Richards 3 months ago

1 Star I dropped my car off at Safelite on Thursday, July 9, 2026, at 9:30 a.m. for a windshield replacement. I want to begin by saying that Dana, the receptionist, deserves 5 stars for her outstanding customer service. She was professional, courteous, and genuinely committed to making things right. Cliff, the technician who handled the repair after the problem was discovered, also deserves recognition for his quick response and professionalism. Unfortunately, my one-star rating reflects the quality of the original windshield installation—not the customer service. On Friday, July 10, 2026, at approximately 1:15 p.m., while driving on Glenwood Avenue and heading out of town, I suddenly heard a loud banging on the roof of my vehicle. The noise was so unexpected that it nearly caused a serious accident. I pulled into the next gas station to investigate and discovered that the trim across the top of my windshield had come loose and was hanging by a small section. I removed the loose trim, placed it in my back seat, and drove straight back to Safelite. Dana and Cliff immediately took care of the issue, ordered a replacement trim, and had me safely back on the road within an hour so

Laura Chapman 3 months ago

We had a great experience with Safelite and our technician Corey. He was very experienced and efficient, using all the proper tools to replace our windshield and wiper blades and apply rain repellent to the new windshield in about an hour. He also recalibrated our pre-collision sensor. He was happy to talk with us while he worked and let us watch the whole procedure, which was very interesting. A+ for Corey; we would definitely use Safelite again.

Eve Shealy 3 months ago

Isaiah was very professional. He texted me about when he would arrive and texted me again when he was on his way. He answered all my questions and let me know when each step was completed. He even explained about the recalibration and sent me a Certificate of a recalibration. Advised me on the do’s and don’ts after the windshield was installed. I was very impressed with his performance and knowledge and thanked him for replacing my windshield. You can’t go wrong using Safelite and ask for Isaiah he’s the best.

laura cardenas 3 months ago

I wanted to share my experience a couple days after getting my windshield replaced! The windshield was placed perfectly and accordingly to my needs and for my safety features to function properly, took 4 hours to do so but I didnt mind as long as it was done properly! My only reason as to why I didnt do 5 stars is because the condition they returned my vehicle was unprofessional! I left my car clean on the inside. Upon receiving it I noticed until the next the day there was mud on the passenger side. I would’ve expected if they left a mess to clean up afterwards but that was not the case. Later I saw a used Food Lion waterbottle in the back and I never have passengers unless its my mom. I knew it wasnt me or anyone else as we dont buy water from there. I find it very unprofessional to leave mud in my car and trash inside, especially in a vehicle that is not yours. I hope this doesnt happen to other customers and let it be known how disrespectful the technician(s) were to leave mud and trash behind inside my brand new vehicle which I have worked so hard to get.